Delaware County’s 911 Center is the first in Ohio to launch “ASAP to PSAP,” a technology that automates communication between alarm companies and 911 centers, resulting in improved accuracy and speed of emergency response.

“Last year, our CAD (Computer-Aided Dispatch) software vendor, Alert Public Safety Solutions, asked if I was interested in working with them on a pilot project to bring ‘ASAP to PSAP’ into Delaware County,” said Patrick Brandt, director of Delaware County’s Emergency Communications department.

An Automated Secure Alarm Protocol (ASAP) delivers alarm-notification information from central stations directly to a public safety answering point (PSAP) like a 911 center via computer rather than by phone, eliminating the need for communication between monitoring-center operators and 911 operators.

In Ohio, Brandt explained, the system integrates computer-aided dispatch by utilizing data connection from the Ohio State Highway Patrol’s Law Enforcement Automated Data System (LEADS).

“With the ‘ASAP to PSAP’ implemented, we expect a reduction in the number of calls we receive each year from alarm companies,” Brandt said. “Previously, addresses had to be verified with each alarm company when an alarm went off somewhere. Now addresses will be pre-verified and that will reduce the potential for errors that would delay dispatching help to that address.”

Transmitting data electronically speeds up alarm-notification delivery and reduces the number of phone calls and processing time. It also eliminates human error or miscommunication between operators; all pertinent data goes directly to first responders within seconds.

Brandt said that because the county was chosen to participate in this pilot project, it paid a reduced cost of $6,000 to implement the new system. He said he also anticipates having this technology will enable his team to improve its efficiency.

Staff Report

Information for this story was provided by Delaware County Communications Manager Jane Hawes.